Freshdesk partner in Sweden
A certified Freshworks Premium Partner that implements, tailors and manages Freshdesk for Swedish customer service teams.
Scaly is a certified Freshworks Premium Partner in Sweden and a specialised Freshdesk partner. We help Swedish customer service teams adopt, tailor and get full value from Freshdesk – from omnichannel (email, chat, phone and social) and SLAs to self-service and AI automation with Freddy. With 100+ Freshworks implementations and Swedish-speaking support, we take responsibility all the way, from needs analysis to ongoing management.
What we do as a Freshdesk partner
Implementation
We set up Freshdesk right from the start – channels, queues, SLAs and automations tailored to your customer service.
Omnichannel
Email, chat, phone and social media unified in one inbox so agents see the full customer conversation.
Migration from Zendesk
We move tickets, contacts and knowledge base from Zendesk or your current system without data loss.
Integrations
We connect Freshdesk to CRM, telephony and business systems so the right customer context is in place.
Automation & AI
Freddy AI, chatbots and workflows that answer routine questions and offload the team.
Training & support
Training for agents and admins plus ongoing Swedish support and further development.
Why choose Scaly as your Freshdesk partner?
- Certified Freshworks Premium Partner – we work daily across the whole Freshworks suite, not just Freshdesk.
- 100+ completed implementations of Freshdesk, Freshservice and Freshsales at Nordic companies.
- Everything in Swedish – implementation, training and support by local consultants in your time zone.
- Customer service specialists – we build support that lowers response times and raises satisfaction, not just an install.
- Long-term management – we stay after launch and evolve the solution as your business grows.
Scaly is also listed in the official Freshworks partner directory.
How a Freshdesk project works
- 1.
Needs analysis
We map your processes, channels and current state and propose a solution design.
- 2.
Configuration
We set up and tailor Freshdesk to the design, with your flows and integrations.
- 3.
Migration & test
We move data in a test environment first so nothing is lost, and verify it together with you.
- 4.
Training & launch
We train the team and launch in stages, with support through the whole transition.
- 5.
Management
We optimise continuously and develop the solution as your long-term partner.
Ready to get started with Freshdesk?
Book a free call and we will go through your needs and what a Freshdesk implementation could look like for you.
Frequently asked questions about Freshdesk partners
- Which Freshdesk partner should you choose in Sweden?
- Choose a certified Freshworks partner with documented customer service experience, local Swedish-speaking support and the ability to both implement and manage. Scaly is a certified Freshworks Premium Partner with 100+ implementations and Swedish-speaking consultants.
- What does it cost to implement Freshdesk?
- The cost depends on the number of agents, channels, integrations and how much is migrated. The licence is paid to Freshworks per agent, while the implementation is quoted based on scope. We give a clear estimate after a short needs analysis.
- Can you migrate from Zendesk to Freshdesk?
- Yes. We migrate tickets, contacts, knowledge base and macros in a structured way, with a test environment first so nothing is lost. Most switches are live within a couple of weeks.
- Is Scaly a certified Freshworks partner?
- Yes. Scaly is a certified Freshworks Premium Partner and works across the whole suite – Freshdesk, Freshservice and Freshsales – for Nordic companies.