Migration

Smooth migration with preserved history and minimal disruption

We have extensive experience migrating from all types of ITSM and Help Desk platforms to Freshservice and Freshdesk. Whether you're coming from ServiceNow, Jira Service Management, Zendesk, BMC Remedy, or a legacy system, we ensure a smooth transition with minimal disruption to your operations.

Complete Data

All history, attachments, and relationships preserved

Tested

Pilot migrations and validation before go-live

Minimal Impact

Migration outside office hours or in phases

Our migration process

A proven methodology that ensures successful migration

Data inventory and mapping

We analyze your existing data and create a complete mapping between old and new fields, relationships, and structures

Preserved history

All ticket history, conversations, attachments, and relationships are migrated and maintained in Freshworks

CMDB and asset data

Configuration items, IT assets, and all related dependencies are transferred with maintained connections

Custom data processing

We clean, normalize, and structure data for optimal performance in the new system

Test migration

Before go-live, we conduct pilot migrations to validate data and processes

Parallel operation

Option to run both systems simultaneously during the transition period

User migration

All users, agents, groups, and permissions are transferred correctly

Integration of existing systems

We ensure that all your integrations continue to work after the migration

Minimal downtime

Migration often occurs outside office hours or in phases to minimize impact

Training and documentation

Your users receive support and training in the new system for a smooth transition

Experienced with all sizes

We have successfully migrated companies with everything from hundreds to tens of thousands of tickets and assets. Each migration is carefully planned with a dedicated project manager who ensures everything goes according to plan.