Support

SLA services with fixed monthly fee and reliable operations

Our SLA services provide peace of mind with a fixed monthly fee and access to experienced local support when you need it. Instead of paying per case or hour, you get predictable costs and guaranteed response and resolution times.

Fast response time

Guaranteed callback according to agreed SLA

Dedicated support contact

You get a named contact person who gets to know your environment

Unlimited cases

No extra costs per support case (within agreed scope)

Remote support

Direct access to your systems for faster problem resolution (optional)

What's included in our SLA agreements

Fast response time - Guaranteed callback according to agreed SLA
Dedicated support contact - You get a named contact person who gets to know your environment
Unlimited cases - No extra costs per support case (within agreed scope)
Remote support - Direct access to your systems for faster problem resolution (optional)
Proactive monitoring - We keep an eye on your environment and alert you before problems occur (optional)

More than just technical support

With our SLA agreement, you don't just get technical support – you get a partner who helps you optimize your tools continuously. We share best practices, suggest improvements, and keep you updated on new features.

We offer support for all our software - Freshworks, Asana, 24SevenOffice, and all our integrations and custom apps.