HaloITSM – Intuitive ITSM Software, Delivered by Experts
All-inclusive, ITIL-aligned ITSM platform with Halo AI, CMDB and self-service portal, built for enterprises demanding best-in-class results.
Enterprise ITSM without compromise
HaloITSM gives you AI-powered service desk, fully ITIL-aligned workflows and a world-class CMDB on a single platform, trusted by 100,000+ users in 75+ countries.
HaloITSM is an all-inclusive ITSM platform that covers the full IT service lifecycle: incident, problem, change, request, knowledge and configuration management (CMDB). As a certified HALO partner, scaly helps Swedish and Nordic organizations implement an enterprise service management system that reduces cost, lifts SLA compliance and improves the user experience.
scaly is a certified HALO partner in Sweden
Everything you need for IT, on a single platform
HaloITSM brings service desk, CMDB, knowledge base, change control and asset management together under one roof. Standardised processes, valuable analytics and workflow automation with no hidden add-ons.
Halo AI as standard
AI-powered ticketing, knowledge creation and smart routing, built in at no extra cost.
Fully ITIL-aligned
Incident, problem, change, request and release management, ready out of the box.
Fast implementation
Go live in 4–8 weeks with our proven methodology and local Swedish consultants.
Hundreds of integrations
Microsoft Teams, Azure AD, Slack, Jira, SCCM and open API for custom connections.
Measurable results from day one
HaloITSM is trusted by enterprises worldwide to streamline IT service delivery and support at scale.
Global users
HaloITSM powers 100,000+ IT technicians and end users around the world.
Countries
The platform supports organisations in over 75 countries with localisation and compliance.
Gartner Magic Quadrant
Halo named in the 2025 Gartner Magic Quadrant for AI Applications in ITSM.
Weeks to go-live
Fast implementation backed by scaly's structured methodology and Swedish support.
ITIL processes as standard
HaloITSM supports every core ITIL process with built-in best practices and deep configurability.
Incident Management
Smart workflows to prioritise, assign and resolve incidents quickly with minimal disruption.
Problem Management
Identify root causes of recurring incidents and eliminate them permanently.
Change Management
Controlled, auditable change processes with approval flows and risk assessment.
Request Management
User-friendly service catalog where end users easily request services, hardware or software.
Halo AI, intelligent IT support around the clock
Halo AI is the built-in AI engine that automates repetitive work and gives your IT team superpowers.
Halo AI analyses incoming tickets, suggests resolutions based on history and generates knowledge articles automatically. The result: faster response times, higher satisfaction and fewer escalations.
- ✓Smart ticket categorisation and prioritisation
- ✓AI Copilot for agents with reply and resolution suggestions
- ✓Automatic knowledge generation from resolved tickets
- ✓Proactive detection of trends and recurring issues
- ✓AI-driven self-service with natural language understanding
- ✓Sentiment analysis to surface unhappy users early
Powerful features for modern ITSM
HaloITSM gives your IT team everything needed to deliver world-class service, with no add-on modules or hidden costs.
Halo AI, integrated intelligence
Smart ticket categorisation, AI suggested resolutions and automatic knowledge generation, all built in.
Advanced CMDB
Visualise dependencies, run impact analysis and maintain a real-time view of your infrastructure.
Self-service portal
A modern, searchable portal where users log tickets, track status and find knowledge articles themselves.
Knowledge Management
Centralised knowledge base with AI-generated articles and powerful search for agents and end users.
Asset Management
Track the full IT asset lifecycle from purchase to retirement with built-in discovery.
Workflow automation
Build advanced no-code workflows, from approvals to multi-step escalations and SLA management.
Why choose HaloITSM?
All-inclusive pricing
One product, one price, every feature included. No tiers, no surprise add-ons.
Gartner recognised
Named in the 2025 Gartner Magic Quadrant for AI Applications in ITSM.
ITIL validated
Aligned to ITIL v4 with ATO certification and PinkVERIFY-certified processes.
Privately owned, founder-led
No PE, no sell-off risk, a long-term commitment to continuous innovation.
Scale beyond IT, Enterprise Service Management
HaloITSM's ESM capabilities let HR, finance, facilities and legal deliver the same high level of service as IT.
Create department-specific portals, workflows and SLAs on the same platform. One unified experience for end users, centralised reporting for leadership.
- ✓Custom portals per department
- ✓Department-specific SLAs and approval flows
- ✓Consistent user experience across the organisation
- ✓Centralised analytics and dashboards
Expert recognition
HaloITSM is recognised by leading analysts for combining deep functionality, usability and value.
Gartner Magic Quadrant 2025
AI Applications in ITSM
G2 Leader
Top user-rated ITSM platform
PinkVERIFY certified
ITIL v4 aligned processes
"Halo combines deep ITSM functionality with true usability, a rare combination in the enterprise segment."
IT Industry Analyst Report 2025
Why choose scaly as your HALO partner?
A successful implementation is about more than the product, it takes the right partner with the right experience.
Certified expertise
As a certified HALO partner, our consultants bring deep product knowledge and industry experience.
Proven methodology
Our structured process ensures fast, safe and successful go-live with minimal disruption.
Local Swedish support
Implementation, training and support in Swedish with an understanding of Nordic requirements.
Explore HaloITSM
Click each capability to see how HaloITSM supports your IT team
AI-powered service desk
Halo AI routes, prioritises and suggests resolutions automatically, so your agents can focus on the work that truly needs a human.
ITIL-aligned workflows
Fully ITIL v4 aligned processes for incident, problem, change, request and release, delivered out of the box with PinkVERIFY certification.
Self-service portal
Let users find answers, request services and track tickets through a modern, searchable portal.
Advanced change control
Plan, approve and deliver change safely with risk assessment, CAB workflows and full audit trail.
Comprehensive ITSM functionality
A platform that covers every aspect of modern IT Service Management, with no add-on modules.
Efficient ticket management
Automate workflows, categorise and prioritise tickets and route them to the right specialist based on skill and availability.
Change and release management
Minimise risk with approval flows, impact analysis and coordinated release plans.
Comprehensive IT asset management (ITAM)
Keep track of all hardware and software with automated discovery and lifecycle management.
Service Catalog with self-service
A user-friendly portal where users request services, hardware or software with predefined approval flows.
Problem management and root cause analysis
Identify patterns in recurring incidents and eliminate root causes permanently.
Major Incident Management
Handle critical incidents with dedicated workflows, communication plans and role-based responsibilities.
SLA and OLA management
Define granular service levels, automate escalations and send proactive alerts before a breach.
Open API and integrations
Hundreds of out-of-the-box integrations plus a robust open API for custom connections into your existing stack.
What our customers say about our implementations
“scaly helped us to evaluate ITSM and support products from Freshworks. They helped us to implement Freshdesk for our customer support at Forefront Act and Freshservice as the internal ITSM solution at Forefront Group. The migration from our old solution was seamless and the training of agents excellent. We are very happy with the support from scaly...”
Forefront Group
“scaly helped us migrate from our existing case management system to Freshdesk and Freshservice. We at ByggDialog are satisfied with scaly's customer focus, their realistic timeline, their follow-up, and their availability throughout the project.”
Byggdialog
“We got in contact with scaly when evaluating new ticketing systems and they quickly proved to be a tremendous asset in both choosing the correct solution and then setting it up. Thanks to their help we could easily implement routines, customizations and automations that fit our needs as well as discussing best practices based on their previous expe...”
ACG Devs AB
Betrodda av ledande företag
Frequently asked questions about HaloITSM
What is HaloITSM?
HaloITSM is a modern, ITIL-aligned ITSM platform from Halo Service Solutions trusted by 100,000+ IT technicians globally. It delivers incident, problem, change, request and knowledge management plus an advanced CMDB on a single platform.
How does HaloITSM differ from Freshservice and ServiceNow?
HaloITSM offers all-inclusive pricing (one price, every feature) and a deeper out-of-the-box ITIL experience than Freshservice, while being significantly simpler and faster to implement than ServiceNow.
How does Halo AI work inside HaloITSM?
Halo AI is the built-in AI engine that automates ticket categorisation, suggests resolutions for agents, generates knowledge articles and powers natural-language self-service, included as standard at no extra cost.
How much does HaloITSM cost?
HaloITSM uses transparent all-inclusive per-agent pricing, every feature included with no tiers or hidden add-ons. Contact scaly for a quote tailored to your volume and region.
How long does a HaloITSM implementation take?
With scaly's proven methodology most organisations go live within 4–8 weeks depending on scope, integrations and data volume.
Can HaloITSM be used for Enterprise Service Management?
Yes. HaloITSM fully supports ESM, HR, finance, facilities and legal can use the same platform with their own portals, workflows and SLAs.
Is scaly an official HALO partner?
Yes, scaly is a certified HALO partner in Sweden offering implementation, training, integrations and support in Swedish.
HaloITSM, leading ITSM platform for Nordic enterprises
HaloITSM is a modern, AI-driven ITSM platform that helps Swedish organisations digitise and streamline IT support and service processes with fully ITIL-aligned workflows.
As a complete ITSM system, HaloITSM supports every core ITIL process, incident, problem, change, release, request and knowledge management, plus an advanced CMDB for impact analysis.
HaloITSM excels at Enterprise Service Management (ESM) where HR, finance and other departments use the same platform as IT with their own portals, workflows and SLAs.
As a certified HALO partner in Sweden, scaly helps organisations implement, integrate and optimise HaloITSM with local expertise and Swedish support.
Explore the HALO platform
HaloITSM is one of three products on the unified HALO platform. Explore HaloPSA and HaloCRM too.
Ready to modernise your IT service management?
Let us show you how HaloITSM can streamline your IT department and deliver measurable results in a short time.