Freshworks partner for customer service and growth
scaly is a certified Freshworks partner in Sweden for Freshdesk, Freshservice, and Freshsales
scaly is a certified Premium Partner for Freshworks in Sweden
Modernize your business with a Freshworks partner
The Freshworks suite combines customer service, ITSM, and CRM in an AI-first platform that scales with your organization
As a Freshworks partner in Sweden, scaly helps organizations combine Freshdesk for customer service, Freshservice for ITSM, and integrated CRM systems into a unified platform. Our team plans, implements, and optimizes the entire Freshworks portfolio to elevate the customer experience and drive measurable growth.
Freshworks products
A complete ecosystem of modern business solutions for every team in your organization.
Freshdesk Omni
AI-driven omnichannel platform for unified customer service across email, phone, chat, and social media.
- AI-driven omnichannel customer service
- Freddy AI automates up to 70% of tickets
- Unified Agent Workspace for all channels
- Built-in telephony solution
- Advanced automation and workflows
Freshservice
Modern ITSM solution with AI automation for efficient management of IT, HR, and other internal services.
- Complete ITSM platform with ITIL processes
- Enterprise Service Management for the entire organization
- AI-assisted agents and administrators
- Comprehensive asset management
- Project Management and service catalog
Freshsales Suite
Complete CRM with sales, marketing, and customer care in a unified platform with AI support.
- Sales automation with built-in AI
- Email marketing and campaign management
- 360° customer view with conversation history
- Powerful lead scoring
- Contact tracking and engagement insights
Freshchat
Intelligent chat solution that engages and converts visitors with AI chatbots and live assistance.
- Live chat with intelligent routing
- AI-powered chatbots for 24/7 support
- Proactive messaging campaigns
- WhatsApp, Instagram & Facebook integrations
- Advanced analytics and conversion tracking
Freddy AI - intelligent automation across the entire ecosystem
Generative AI that revolutionizes how you work with customers, teams, and processes
Freddy AI is the intelligent brain behind all Freshworks products, using generative AI and advanced machine learning to automate routine tasks, provide valuable insights, and improve both customer and employee experiences.
For customers
- 24/7 automated support in 25+ languages
- Personalized, context-aware responses
- Faster problem resolution
For employees
- AI assistance and automatic response suggestions
- Automatic summarization and prioritization
- Intelligent knowledge base and decision support
For the business
- Predictive insights and trend analysis
- Reduced costs through automation
- Improved customer satisfaction and loyalty
- Strategic recommendations based on data
Why choose scaly as your Freshworks partner?
As one of the few certified Premium Partners in the Nordics, we have the expertise and experience to ensure a successful implementation of Freshworks products.
Certified Premium Partner
scaly is a certified Freshworks Premium Partner with the highest level of competence in Freshdesk, Freshservice, and the entire product portfolio.
Expert knowledge
Our consultants are certified Freshworks specialists with deep technical competence and industry knowledge.
Local implementation
We deliver full implementation, configuration, and training in Swedish to ensure maximum value.
Long-term partner
As a partner, we support you throughout the entire customer journey with continuous optimization and post-launch support.
A modern platform for the business of the future
Freshworks delivers value through a unified, scalable, and user-friendly platform
AI across the entire platform
Freddy AI provides intelligent automation, insights, and assistance in all Freshworks products.
Modern cloud platform
Quickly deployed SaaS solution that is easy to use and can scale to your needs.
Over 50,000 customers
From fast-growing startups to Fortune 500 companies use Freshworks products globally.
Fast time-to-value
Get started and see results in weeks instead of months with intuitive solutions.
What our customers say about Freshworks
“We are incredibly pleased to partner with scaly in implementing Freshdesk on Gordon. Their team have not only contributed with their great knowledge, commitment and accessibility, but also challenged us to think in new ways so that we could use our new system in the best way.”
Gordon Delivery
“scaly helped us to evaluate ITSM and support products from Freshworks. They helped us to implement Freshdesk for our customer support at Forefront Act and Freshservice as the internal ITSM solution at Forefront Group. The migration from our old solution was seamless and the training of agents excellent. We are very happy with the support from scaly...”
Forefront Group
“We are extremely satisfied with both the collaboration and the service we have purchased. The team at Scaly has been highly present, engaged, and professional throughout the entire process. Everything that was promised has been delivered, which has built strong trust in both Scaly and the solution. At CodeIT Group, we create software solutions and...”
CodeIT Group
“We got in contact with scaly when evaluating new ticketing systems and they quickly proved to be a tremendous asset in both choosing the correct solution and then setting it up. Thanks to their help we could easily implement routines, customizations and automations that fit our needs as well as discussing best practices based on their previous expe...”
ACG Devs AB
Betrodda av ledande företag
A complete ecosystem with seamless integrations
Freshworks products work seamlessly together and integrate with hundreds of tools and platforms you already use.
- 1,000+ ready-made integrations through Freshworks Marketplace
- Robust APIs for custom integrations with business-critical systems
- Neo Platform for unified user experience and data
- Built for scalability with enterprise-level security
Our implementation process
scaly has a proven methodology for fast, secure, and successful implementation of Freshworks products.
Discovery
We understand your needs, processes, and goals to create a tailored plan.
Implementation
Our certified experts configure, migrate, and customize the solution to your specific requirements.
Training
We ensure your teams have the knowledge and skills to maximize the value of your investment.
Ongoing support
We support you after launch with optimization, further development, and technical support.
Frequently asked questions about Freshworks
What are the biggest advantages of Freshworks compared to other solutions?
Freshworks stands out through its intuitive user-friendliness, fast implementation, powerful AI capabilities, and comprehensive product portfolio. The platform offers enterprise-level functionality at a significantly lower total cost of ownership compared to traditional solutions, with modern cloud architecture and high customizability without coding.
How quickly can we get started with Freshworks?
Most organizations can be up and running with basic functionality within days to a couple of weeks. For larger implementations with custom workflows and integrations, it typically takes 3-5 weeks. scaly's proven implementation methodology minimizes disruptions to operations and ensures fast time-to-value.
How does Freddy AI work and what value does it provide?
Freddy AI is the intelligent technology that enhances the entire Freshworks product portfolio. It automates routine tickets, provides agents with decision support and improvement suggestions, helps customers solve problems independently, and generates business insights. Freddy AI supports 25+ languages including Swedish and helps organizations both reduce costs and improve the customer experience simultaneously.
What integration options are available in Freshworks?
Freshworks offers over 1,000+ ready-made integrations through Freshworks Marketplace, including Microsoft 365, Slack, Google Workspace, Salesforce, and many more. The platform also has a robust API that enables custom integrations with internal systems and databases. As a Freshworks Premium Partner, scaly can help you with both standard integrations and development of custom connectors.
What does security and compliance look like in Freshworks?
Freshworks follows the highest industry standards for security and regulatory compliance, including SOC 2 Type II, ISO 27001, GDPR, CCPA, and industry-specific regulations. The platform offers advanced security features such as multi-factor authentication, data encryption, detailed access control, and comprehensive audit logs to protect sensitive information and ensure regulatory compliance.
Ready to take the next step with Freshworks?
Let us show you how the right tools and expert implementation can transform your business.
Freshworks - a complete platform for modern businesses
Freshworks offers a comprehensive suite of business software that helps Swedish organizations modernize their business processes and deliver exceptional customer and employee experiences.
AI-driven customer service with Freshdesk
Freshdesk is a complete customer service solution that combines AI automation and omnichannel functionality to deliver outstanding customer experiences. The platform gathers email, telephony, chat, social media, and self-service in a user-friendly interface, making it easy for Nordic companies to manage customer interactions regardless of channel.
Modern ITSM with Freshservice
For internal service management, Freshservice offers a robust ITSM solution that follows the ITIL framework. The platform can handle everything from incident management and asset management to change management and projects. With Enterprise Service Management capability, the solution can be extended to HR, finance, and other departments for a unified service experience across the entire organization.
Intelligent sales with Freshsales
Freshsales Suite combines CRM, marketing automation, and conversation management in a unified platform. The built-in AI technology helps sales teams identify the most promising leads, prioritize follow-ups, and adapt sales strategies based on customer interaction patterns.
Engaging customer interactions with Freshchat
With Freshchat, companies can deliver proactive and personalized communication through intelligent chatbots and live customer support. The solution integrates with popular messaging services and websites to meet customers where they are.
Freddy AI - the intelligent core
All Freshworks products are powered by Freddy AI, a powerful AI engine that automates routine tasks, provides valuable insights, and improves both customer and employee experiences. Freddy AI supports Swedish and 25+ other languages, making it particularly valuable for Nordic companies that need multilingual capability.
Benefits of Freshworks for Nordic companies
Swedish organizations choosing Freshworks products can expect several concrete benefits: faster implementation compared to traditional solutions, lower total cost of ownership, simpler administration with less IT burden, and better user adoption thanks to intuitive interfaces. Additionally, the platform offers extensive integration options with both global and local systems through its robust API.
scaly - your local Freshworks expert
As a certified Premium Partner, scaly has deep expertise across the entire Freshworks product suite. Our Swedish consulting organization helps you through the entire journey - from requirements analysis and implementation to optimization and further development. With our experience from hundreds of successful projects, we ensure you get maximum value from your Freshworks investment.