Freshcaller – Cloud-based telephony and call center solution
Intelligent IVR, call routing, and VoIP without hardware for professional phone support
Modernize your phone support with cloud-based technology
In today's digital world, customers expect professional and accessible phone support. Freshcaller gives you a complete call center solution without hardware costs or technical complexity.
Whether you're a small team or a large call center, Freshcaller helps you deliver exceptional phone support with intelligent routing, advanced IVR, and comprehensive analytics. Get started in minutes and scale as needed without technical limitations.
scaly is a certified Premium Partner for Freshworks in Sweden
Complete telephony solution without technical complexity
Freshcaller combines all the features you need for professional phone support in a user-friendly platform that's easy to configure and manage.
Cloud-based telephony
Easy to configure and use without technical knowledge
Intelligent call routing
Route calls to the right person based on skills and availability
International reach
Local phone numbers in 90+ countries for global presence
Seamless CRM integration
Connects to Freshdesk, Freshsales, and other systems
Measurable benefits with Freshcaller
Companies choosing Freshcaller see rapid improvements in cost efficiency, productivity, and customer satisfaction
Reduction in telephony costs
Cloud-based solution eliminates hardware costs and maintenance of traditional PBX systems.
Improved agent productivity
Smart routing and integrated tools make agents more efficient per handled call.
Faster implementation
Get started in days instead of months compared to traditional phone systems.
Increased customer satisfaction
Shorter wait times and better service through intelligent call handling.
Configure your contact center in a few hours
With Freshcaller, you can quickly set up a complete contact center without technical complexity. Choose local numbers in 90+ countries, configure IVR menus with drag-and-drop, and start receiving calls the same day.
Develop a remote-ready workforce
Give your agents the ability to work from anywhere with the same quality and functionality. Freshcaller's cloud-based architecture requires only an internet connection – perfect for hybrid work and geographically distributed teams.
Get to know your customers better
Get full insight into every customer interaction with detailed call logs, recordings, and transcriptions. Identify patterns, understand customer needs, and improve service based on real data.
Reduce agent workload
Automate routine tasks with intelligent IVR, AI-powered voice bots, and smart call routing. Let technology handle the repetitive so agents can focus on complex cases that require human touch.
Continue the conversation in any channel
Connect phone with chat, email, and social media for a seamless omnichannel experience. Maintain full customer context when conversations move between channels for consistent and personalized service.
Why choose scaly as implementation partner?
A successful implementation is about more than just choosing the right product - it also requires the right partner.
Certified expertise
As a certified Freshworks Premium Partner, our consultants have the highest level of product competence and industry experience.
Proven methodology
Our structured implementation process ensures fast, secure, and successful deployment with minimal disruption.
Local support
We offer implementation, training, and support in Swedish, with understanding of local needs and conditions.
What our customers say about Freshcaller
“scaly helped us migrate from our existing case management system to Freshdesk and Freshservice. We at ByggDialog are satisfied with scaly's customer focus, their realistic timeline, their follow-up, and their availability throughout the project.”
Byggdialog
“scaly helped us to evaluate ITSM and support products from Freshworks. They helped us to implement Freshdesk for our customer support at Forefront Act and Freshservice as the internal ITSM solution at Forefront Group. The migration from our old solution was seamless and the training of agents excellent. We are very happy with the support from scaly...”
Forefront Group
Betrodda av ledande företag
Frequently asked questions about Freshcaller telephony
What is Freshcaller as a call center solution?
Freshcaller is a complete cloud-based telephony and call center solution from Freshworks. It includes intelligent IVR, Automatic Call Distribution (ACD), call recording, post-call transcription, and real-time analytics. Freshcaller requires no hardware – only an internet connection and headset.
How much does Freshcaller cost?
Freshcaller has transparent pricing plans: Free plan for basic features, Growth from $18/agent/month with smart routing, Pro from $47/agent/month with advanced analytics, and Enterprise from $83/agent/month. In addition to licenses, per-minute call costs and any extra phone numbers apply.
Can we get local phone numbers in Sweden and other countries?
Yes, Freshcaller offers local phone numbers in over 90 countries including Sweden, as well as toll-free numbers in USA, Canada, UK, and Australia. You can also port your existing phone numbers to Freshcaller for a seamless transition without interruption.
How does the IVR system work in Freshcaller?
Freshcaller has a multi-level IVR system with a visual drag-and-drop builder. You can create complex call flows with voice menus, skills-based routing, time-based rules, and callback options. Speech-enabled IVR lets customers navigate with voice commands instead of button presses.
Does Freshcaller support remote work and hybrid offices?
Absolutely. As a cloud-based VoIP solution, Freshcaller works perfectly for remote work. Agents only need an internet connection and can work from anywhere with the same functionality. Supervisors get real-time monitoring, whisper coaching, and call takeover regardless of where the team is located.
What integrations are available for Freshcaller?
Freshcaller integrates seamlessly with the Freshworks suite (Freshdesk, Freshservice, Freshsales) and external systems. Call data is automatically synchronized with helpdesk and CRM for full customer context. As a certified partner, scaly helps with implementation and custom integrations.
Freshcaller - cloud-based telephony for Nordic companies
Freshcaller is a complete cloud-based telephony solution that helps companies deliver professional phone support without technical complexity or high hardware costs. With advanced IVR, intelligent call routing, and comprehensive analytics, Freshcaller has become the preferred call center solution for Nordic companies looking to modernize their phone communication.
Cloud-based telephony without technical limitations
Freshcaller eliminates the need for traditional PBX systems and complicated hardware installations. As a fully cloud-based solution, only an internet connection and headset are required to get started. This allows companies to quickly scale up or down based on needs without technical limitations or capital costs.
Advanced IVR for professional customer experience
With Freshcaller's visual IVR builder, companies can create sophisticated voice menus without programming knowledge. The system supports complex call flows with conditional routing, time-based rules, and customizable messages that give every caller a professional experience from first contact.
Intelligent call routing for optimal resource utilization
Freshcaller automatically routes calls to the most suitable agent based on skills, language skills, availability, and workload. This ensures customers get help from the right person the first time and minimizes unnecessary transfers and wait times.
Comprehensive quality monitoring and coaching
The system offers powerful quality assurance tools including automatic call recording, real-time monitoring, and coaching features. Supervisors can listen to calls, provide discreet coaching through whisper, or take over calls when needed to ensure consistent service quality.
Flexibility for modern work methods
Freshcaller is designed to support hybrid and remote work. Agents can work from the office, home, or anywhere with the same functionality and quality, giving organizations maximum flexibility in how they organize their phone support.
Detailed analytics for continuous improvement
With comprehensive reports and real-time analytics, Freshcaller provides deep insight into call center performance. Companies can track key metrics like abandoned call rate, average wait times, agent productivity, and customer satisfaction to continuously optimize their phone service.
scaly - your partner for Freshcaller success
As a certified Premium Partner for Freshworks, scaly has the expertise required to implement and optimize Freshcaller for Nordic companies. We understand the unique challenges that Nordic call centers face and can configure Freshcaller to maximize efficiency and customer satisfaction. From IVR design to agent training, we are your reliable partner for modernizing phone communication.
Ready to modernize your phone support?
Let us show you how Freshcaller can improve the customer experience and streamline your call handling.