Freshchat – AI-powered chat platform for omnichannel customer service
Chatbots, proactive messaging, and WhatsApp integration for modern customer communication
Engage visitors in real-time with a modern chat solution
In today's digital world, customers expect fast responses and personalized service. Freshchat helps you meet these expectations through intelligent chat that increases conversions and customer satisfaction.
With powerful chatbots, proactive messaging, and omnichannel support, you can communicate with customers wherever they are – on your website, in your app, or on social media. scaly helps Nordic companies implement and optimize Freshchat for maximum customer engagement.
scaly is a certified Premium Partner for Freshworks in Sweden
Freshchat chat platform demo
Elevate customer interactions with intelligent chat technology
Freshchat combines the best of human service and AI to create seamless, efficient customer conversations across all channels.
Real-time communication
Engage your visitors directly on your website or in your app
AI-driven automation
Scale your customer support with smart chatbots and automations
Efficient collaboration
Coordinate team work with shared chat history and case transfer
Seamless integrations
Easily connects with your existing business systems
Measurable results with Freshchat
Companies using Freshchat quickly see improvements in customer engagement, conversions, and operational efficiency
Automated interactions
Chatbots handle the majority of common questions automatically, freeing up time for complex cases.
Increased conversion rate
Proactive messages and quick responses improve the buying experience and increase sales.
Faster problem resolution
Direct communication and context-preserving conversations reduce time to resolve issues.
Customer satisfaction
Immediate availability and personalized service result in higher customer satisfaction.
Chat with customers wherever they are
Freshchat offers flexible deployment across all channels for a unified chat experience
Web chat
Customizable chat widget that integrates seamlessly with your website design and brand
Mobile apps
Built-in chat functionality for iOS and Android apps with push notifications
Social media
Chat with customers via Facebook Messenger, WhatsApp, and other popular platforms
Team chat
Internal communication and collaboration between support agents and other departments
Powerful features for modern customer communication
Freshchat combines AI-driven automation with personalized service to create engaging customer experiences
Intelligent chatbots
AI-powered bots that handle common questions, qualify leads, and guide customers through complex processes with natural language understanding.
Proactive messages
Initiate conversations based on user behavior to increase conversions and provide targeted support exactly when the customer needs it.
Omnichannel chat
Offer a consistent chat experience across web, mobile, social media, and popular messaging apps with unified history.
Advanced routing logic
Route conversations to the right team or agent based on customer information, case type, language, and team availability.
Powerful analytics
Detailed reports on chat volume, response times, customer satisfaction, and conversion rate to optimize your chat strategy.
Mobile optimized
Perfect chat experience on all devices with responsive design and dedicated mobile apps for iOS and Android.
Why choose Freshchat?
Increase conversions
Capture visitors at the buying moment with proactive chat that increases sales and conversion rate.
Personalized service at scale
Combine automation with human touch to provide personalized service to all customers simultaneously.
Save valuable time
Automate routine inquiries and let the team focus on complex cases that require expertise.
Data-driven insights
Get deep insight into customer conversations, team performance, and opportunities for improvement.
AI chatbots that automate 70% of customer conversations
Build powerful chatbots with Freddy AI Copilot that handle common questions, qualify leads, and guide customers around the clock.
Freshchat's visual bot builder lets you create sophisticated conversation flows without coding. With Freddy AI Copilot, your agents get intelligent automation and real-time translation to handle customers in over 40 languages.
- ✓Visual drag-and-drop bot builder without coding
- ✓Freddy AI Copilot for intelligent agent assistance
- ✓Automatic lead qualification and case intake
- ✓Live Translate for real-time translation
- ✓Seamless handoff from bot to human agent
- ✓Skill-based routing to the right agents
Why choose scaly as implementation partner?
A successful implementation is about more than just choosing the right product - it also requires the right partner.
Certified expertise
As a certified Freshworks Premium Partner, our consultants have the highest level of product competence and industry experience.
Proven methodology
Our structured implementation process ensures fast, secure, and successful deployment with minimal disruption.
Local support
We offer implementation, training, and support in Swedish, with understanding of local needs and conditions.
Comprehensive functionality for modern customer communication
Freshchat offers all the tools needed to create engaging, efficient, and scalable customer communication
Smart chatbots with AI
Create powerful chatbots without coding with Freshchat's intuitive bot builder. Automate common questions, qualify leads, and guide customers through complex processes. The AI engine continuously learns from interactions to improve response relevance and customer satisfaction over time.
Proactive messages and campaigns
Initiate conversations based on user behavior to increase conversions and provide targeted support. Create targeted campaigns that activate on specific events such as time on page, page visits, or actions that indicate buying interest or need for help.
Omnichannel experience
Offer a consistent chat experience across all channels - web, mobile, social media, and popular messaging apps. Customers can start a conversation on the web and continue the same discussion on mobile with complete history and context preserved.
Advanced routing and assignment
Intelligently route conversations to the right team or agent based on customer information, case type, language, or availability. Optimize resource utilization and ensure customers get help from the most qualified support staff for their specific needs.
Comprehensive analytics and reporting
Get detailed insights into chat volume, response times, customer satisfaction, conversion rate, and team performance. Identify trends, optimize staffing, and measure the impact of chat support on key business goals like sales and customer loyalty.
What our customers say about Freshchat
“We are incredibly pleased to partner with scaly in implementing Freshdesk on Gordon. Their team have not only contributed with their great knowledge, commitment and accessibility, but also challenged us to think in new ways so that we could use our new system in the best way.”
Gordon Delivery
“We got in contact with scaly when evaluating new ticketing systems and they quickly proved to be a tremendous asset in both choosing the correct solution and then setting it up. Thanks to their help we could easily implement routines, customizations and automations that fit our needs as well as discussing best practices based on their previous expe...”
ACG Devs AB
Betrodda av ledande företag
Frequently asked questions about Freshchat
What is Freshchat?
Freshchat is a complete omnichannel chat platform from Freshworks for customer communication. It includes AI chatbots with Freddy AI Copilot, live chat, WhatsApp Business integration, Facebook Messenger, and more channels. Freshchat helps companies automate up to 70% of customer conversations with intelligent automation.
How much does Freshchat cost?
Freshchat has flexible pricing: Free plan for basic features, Growth Messaging from $15/agent/month, Growth Omnichannel from $29/agent/month with social channels, Pro from $39-59/agent/month with advanced features, and Enterprise from $69-99/agent/month. Freddy AI Copilot costs $29/agent/month extra.
How do you build a chatbot in Freshchat without coding?
Freshchat's visual drag-and-drop bot builder lets you create sophisticated conversation flows without programming. Define user intentions, response options, and automatic actions through an intuitive interface. Pre-defined templates for lead qualification, FAQ, and support make it quick to get started.
What channels does Freshchat support?
Freshchat offers omnichannel support with web chat, mobile app SDK for iOS/Android, WhatsApp Business, Facebook Messenger, Instagram, LINE, and Google Business Messages. All conversations are collected in a unified inbox so agents can handle all channels from one place.
How does Freddy AI Copilot work in Freshchat?
Freddy AI Copilot is Freshchat's AI assistant that helps agents with intelligent automation. It suggests responses based on context, translates conversations in real-time with Live Translate, and can handle routine questions automatically. Copilot learns from previous interactions to become more accurate over time.
Can Freshchat integrate with our existing systems?
Yes, Freshchat integrates seamlessly with the Freshworks suite (Freshdesk, Freshsales) and external systems like Salesforce, HubSpot, Shopify, and Zendesk. There are also webhooks and REST API for custom integrations. Customer data is automatically synchronized for full context in every conversation.
Freshchat - modern chat solution for Nordic companies
Freshchat is a complete chat platform that helps companies engage customers in real-time, increase conversions, and deliver outstanding customer service. With powerful AI chatbots, proactive messaging, and omnichannel support, Freshchat has become the preferred chat solution for Nordic companies looking to modernize their customer communication.
AI-powered chatbots for scalable customer support
Freshchat revolutionizes customer service with intelligent chatbots that can handle up to 70% of common customer inquiries automatically. With the intuitive bot builder, companies can create sophisticated conversation flows without programming knowledge, enabling rapid deployment and continuous optimization of the chat experience.
Proactive messages for increased conversion
One of Freshchat's most powerful features is the ability to initiate proactive conversations based on user behavior. Companies can create targeted campaigns that activate when visitors meet specific criteria, such as time on page, visited product pages, or actions that indicate buying interest, resulting in up to 40% increase in conversion rate.
Omnichannel experience for modern customer communication
Freshchat offers a seamless chat experience across all channels - website, mobile app, social media, and popular messaging apps like WhatsApp and Facebook Messenger. Customers can start a conversation on one channel and continue on another with complete history and context preserved, creating a cohesive and personalized customer experience.
Intelligent routing and team collaboration
With advanced routing features, Freshchat automatically directs conversations to the right team or agent based on customer information, case type, language, and availability. Features like internal notes, case transfer, and real-time collaboration ensure customers always get help from the most qualified person for their specific needs.
Comprehensive analytics and optimization
Freshchat provides in-depth insights into customer conversations and team performance through customizable dashboards and detailed reports. Companies can track chat volume, response times, customer satisfaction, conversion rate, and bot performance to continuously optimize their chat strategy and maximize ROI.
Mobile optimized for today's digital customers
With over 60% of web traffic from mobile devices, Freshchat is designed from the ground up to deliver a perfect mobile experience. Responsive design, dedicated SDKs for iOS and Android, push notifications, and offline functionality ensure customers get the same high-quality chat experience regardless of device.
scaly - your partner for Freshchat implementation
As a certified Premium Partner for Freshworks, scaly has the expertise required to implement and optimize Freshchat for Nordic companies. We understand the unique challenges that Nordic companies face and can customize Freshchat to maximize customer engagement and conversions. From initial setup to advanced chatbot development, we are your reliable partner for transforming customer communication.
Ready to improve the customer experience with modern chat?
Let us show you how Freshchat can increase engagement, conversions, and customer satisfaction on your website.