scaly
💬 Transform your customer support

Freshdesk — the smarter alternative for customer support

Switch from Zendesk, Jira Service Desk or your current system. See how 80+ Nordic companies save time and money with Freshdesk.

3x
Faster response times
50%
Fewer manual tickets
80+
Nordic companies
Automate repetitive support tickets with AI and free up your agents for complex cases
Self-service portal where your customers can submit tickets, read FAQs, and solve problems themselves
AI-ready with plug & play Freddy Copilot - no complex configuration required
Scale customer service without scaling the team - handle more tickets with the same resources

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Trusted by leading Swedish and Nordic companies

What our customers say about Freshdesk

We are incredibly pleased to partner with scaly in implementing Freshdesk on Gordon. Their team have not only contributed with their great knowledge, commitment and accessibility, but also challenged us to think in new ways so that we could use our new system in the best way.

Gordon Delivery

scaly helped us to evaluate ITSM and support products from Freshworks. They helped us to implement Freshdesk for our customer support at Forefront Act and Freshservice as the internal ITSM solution at Forefront Group. The migration from our old solution was seamless and the training of agents excellent. We are very happy with the support from scaly...

Forefront Group

We are extremely satisfied with both the collaboration and the service we have purchased. The team at scaly has been highly present, engaged, and professional throughout the entire process. Everything that was promised has been delivered, which has built strong trust in both scaly and the solution. At CodeIT Group, we create software solutions and...

CodeIT Group

We got in contact with scaly when evaluating new ticketing systems and they quickly proved to be a tremendous asset in both choosing the correct solution and then setting it up. Thanks to their help we could easily implement routines, customizations and automations that fit our needs as well as discussing best practices based on their previous expe...

ACG Devs AB

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