Freshservice partner in Sweden
A certified Freshworks Premium Partner that implements, tailors and manages Freshservice (ITSM) for Swedish IT organisations.
Scaly is a certified Freshworks Premium Partner in Sweden and a specialised Freshservice partner. We help Swedish IT organisations adopt, tailor and get full value from Freshservice (ITSM) – from incident and asset management to self-service and automation aligned with ITIL. With 100+ Freshworks implementations and Swedish-speaking support, we take responsibility all the way, from needs analysis to ongoing management.
What we do as a Freshservice partner
Implementation
We set up Freshservice right from the start – ticket flows, SLAs, categories and roles tailored to your IT organisation.
Configuration to ITIL
Incident, problem and change management plus a CMDB for asset management, configured to ITIL practice.
Migration
We move tickets, assets and knowledge base from your current tool without losing data.
Integrations
We connect Freshservice to Entra ID, monitoring, HR and business systems so data flows automatically.
Automation & AI
Freddy AI and workflows that deflect routine tickets and shorten handling time.
Training & support
Training for agents and admins plus ongoing Swedish support and further development.
Why choose Scaly as your Freshservice partner?
- Certified Freshworks Premium Partner – we work daily across the whole Freshworks suite, not just Freshservice.
- 100+ completed implementations of Freshdesk, Freshservice and Freshsales at Nordic companies.
- Everything in Swedish – implementation, training and support by local consultants in your time zone.
- ITSM specialists – we know ITIL and build a service desk that gets used, not just installed.
- Long-term management – we stay after launch and evolve the solution as your business grows.
Scaly is also listed in the official Freshworks partner directory.
How a Freshservice project works
- 1.
Needs analysis
We map your processes, goals and current state and propose a solution design.
- 2.
Configuration
We set up and tailor Freshservice to the design, with your flows and integrations.
- 3.
Migration & test
We move data in a test environment first so nothing is lost, and verify it together with you.
- 4.
Training & launch
We train the team and launch in stages, with support through the whole transition.
- 5.
Management
We optimise continuously and develop the solution as your long-term partner.
Ready to get started with Freshservice?
Book a free call and we will go through your needs and what a Freshservice implementation could look like for you.
Frequently asked questions about Freshservice partners
- Which Freshservice partner should you choose in Sweden?
- Choose a certified Freshworks partner with documented ITSM experience, local Swedish-speaking support and the ability to both implement and manage. Scaly is a certified Freshworks Premium Partner with 100+ implementations and Swedish-speaking consultants.
- What does it cost to implement Freshservice?
- The cost depends on the number of agents, integrations and how much is migrated. The licence is paid to Freshworks per agent, while the implementation is quoted based on scope. We give a clear estimate after a short needs analysis.
- How long does a Freshservice implementation take?
- A typical implementation for a mid-sized company takes a few weeks from decision to go-live, depending on integrations and data volume. We work in stages so you get going quickly.
- Is Scaly a certified Freshworks partner?
- Yes. Scaly is a certified Freshworks Premium Partner and works across the whole suite – Freshservice, Freshdesk and Freshsales – for Nordic companies.