We are incredibly pleased to partner with scaly in implementing Freshdesk on Gordon. Their team have not only contributed with their great knowledge, commitment and accessibility, but also challenged us to think in new ways so that we could use our new system in the best way
scaly helped us to evaluate ITSM and support products from Freshworks. They helped us to implement Freshdesk for our customer support at Forefront Act and Freshservice as the internal ITSM solution at Forefront Group. The migration from our old solution was seamless and the training of agents excellent. We are very happy with the support from Scaly and the improvement of our processes it has enabled
scaly has helped us implement Freshworks at NetClean in an excellent way. scaly has solved the challenges we faced and also improved our CRM and support processes. We are very satisfied!
We got in contact with Scaly when evaluating new ticketing systems and they quickly proved to be a tremendous asset in both choosing the correct solution and then setting it up. Thanks to their help we could easily and implement routines, customizations and automations that fit our needs as well as discussing best practices based on their previous experience.