• The Scaly Universe

    About scaly

Our Story

Enabling companies to become fast, agile & dominant

After years of developing and providing software solutions and expert services to clients on a global scale, we established scaly as the strategic partner for Nordic companies looking to elevate their businesses with top-tier tech solutions from across the globe. By forming strategic partnerships with leading SaaS providers, scaly offers a diverse and unique selection of products tailored to our Nordic clients’ needs. With decades of regional experience under our belt, we are well-equipped to guide our clients in their decision-making and support our vendors in their delivery processes. To maximize value derived from chosen platforms and tech stacks, scaly complements its offerings with expert services, assisting in implementation, integration, activation, training, and long-term scaling.

Let Scaly Boost Your Productivity

At scaly, we provide Nordic businesses with cutting-edge tools and expert guidance to streamline operations, improve customer support, and enhance IT management. From implementation to ongoing support, we’re here to help you save time, reduce costs, and drive growth.

1.

Origination

Founded on decades of Nordic experience, scaly partners with global SaaS leaders to deliver tailored tech solutions that accelerate growth for businesses in the region.

2.

Differentiation

Market-leading software curated to boost customer satisfaction by 20%, revenue by 10-15%, and slash service costs by 15-20% through data-driven customer journey insights.

3.

Execution

A dedicated expert guides you from strategy to scaling, offering end-to-end support for seamless implementation, integration, and long-term adaptation.

Gordon Delivery Forefront Group Netclean Technologies
Gordon Delivery Forefront Group Netclean Technologies

We are incredibly pleased to partner with scaly in implementing Freshdesk on Gordon. Their team have not only contributed with their great knowledge, commitment and accessibility, but also challenged us to think in new ways so that we could use our new system in the best way

scaly helped us to evaluate ITSM and support products from Freshworks. They helped us to implement Freshdesk for our customer support at Forefront Act and Freshservice as the internal ITSM solution at Forefront Group. The migration from our old solution was seamless and the training of agents excellent. We are very happy with the support from Scaly and the improvement of our processes it has enabled

scaly has helped us implement Freshworks at NetClean in an excellent way. scaly has solved the challenges we faced and also improved our CRM and support processes. We are very satisfied!

 

We got in contact with Scaly when evaluating new ticketing systems and they quickly proved to be a tremendous asset in both choosing the correct solution and then setting it up. Thanks to their help we could easily and implement routines, customizations and automations that fit our needs as well as discussing best practices based on their previous experience.

Reduction in average ticket handling time
Annual NPS increased
Increase in agent productivity

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