Scaly

Streamline all your customer conversations, automate repetitive work, and collaborate with other teams.

Omni-channel support:
Email, chat, phone, or social media, regardless of channel, streamline all conversations to one platform for all agents.

Automation:
Automate using personal response templates to effortlessly handle recurring issues and prioritize correctly.

Leverage data:
Collecting data is one thing, but creating Customizable dashboards with reporting features is another, all these enable you to make data-driven decisions.

Collaborate seamlessly:
Easley involve relevant stakeholders, managers and colleges to shorten lead times and raise customer satisfaction.

Increase agent productivity, automate internal processes, get the most out of CMDB, stay on top of your KPIs, and improve the employee experience.

Integrated Service Channels:
Integrate with your collaboration tools to provide modern support, leverage AI to deflect tickets, encourage self-service and have 24/7 humanized 1st line support without increasing overhead for your agents.

Incident Management:
Track, prioritize, and assign tickets effortlessly, and automate resolution processes to drive efficiency.

Service Request Management:
Extend your service catalog beyond IT to support powerful workflows. Leverage Orchestration Centers to automate processes across multiple systems.

Problem Management:
Document root causes and deploy solutions. Leverage automations to communicate, remediate issues rapidly, and prevent incidents from recurring.

Change and Release Management:
Understand the full impact of changes with integrated Change Management. Pull in contextual information from CMDB and service desk to plan, leverage change automations to speed up change processes, and streamline the entire release process to mitigate risk.

Convert data into revenue by building AI-powered analytics with pro-code, low-code, and no-code capabilities.

Connect your clouds, lakes, and warehouses:
Connect Google, AWS, Snowflake, BigQuery, Redshift, SQL, and any on-premise or proprietary data source.

Scale data usage across and between departments:
Create one source of data truth and empower users to create their own drag-and-drop charts and dashboards.

Simplify reporting with self-serve analytics:
Make it simple for users to create their own reports and set up data alerts.

Leverage data in new apps, processes, and products:
Democratize low-code app creation tools to make it easier to incorporate data into day-to-day workflows.

Governance across all users & environments:
Secure data across all environments with user permissions, monitoring, and built-in certification workflows.

Incorporate data science and machine learning:
Build automated models that can highlight relevant data for data scientists and surface insights to business users.

Connect strategic goals to the teams that help achieve them. See progress in real time, update stakeholders, and keep the company on track.

Streamline productivity by consolidation operations onto one unified platform, which allows for the automation of processes and workflows, resulting in enhanced efficency and time savings. Ensure all tasks and projects are alignd with organizational objectives, with employees remaining focused on highimpact work. 

Leverage up to the minute data and insights to facilitate quick, informed decision-making across the organisation.

Connect teams and tools across your organization with enterprise-grade security, governance and control.